Data-Driven Vehicle Services
Spring 2022  Ubiquiti Information Exchange
Tuesday 29 March 2022 (half-day) and Wednesday 30 March 2022 (full-day) in southeast Michigan
Location: 811 West Square Lake Road, Troy, Michigan 48098
At the MSU Management Education Center:
– By Invitation Only –

As always, there was no cost to attend for our invited participants.
NEW! Hands on use (via remote-access) Ubiquiti Radar software to perform guided data analytics to address NTF issues. In particular, we used real data (appropriately obfuscated) to identify system-level interactions, in contrast to component-level issues, as arise in several real-life case studies. The case studies are among those included in the upcoming revision of the AIAG-OESA CQI-14 document ("Automotive Warranty Management: A Guideline for Industry Best Practices").

  • External speakers described & discussed issues that pertain to data-driven techniques for the automotive sector
  • Team Ubiquiti presentations on data-driven software technologies for vehicle maintenance and repair services
  • Hands on software tutorial to address real cases (in CQI-14) of No Trouble Found issues using data analytics
  • Panel discussion, with OE and Supplier representation, on current issues in Warranty, Quality, Cost Recovery
Tuesday 29 March 2022
(with all times shown US Eastern)
  • Half-day detailed recaps on Ubiquiti analytics software (with mid-session breaks)
  • 1st session: 8am to 12noon (remote-access for overseas)
  • 2nd session: 1pm to 5pm (in-person for local attendees)

Both sessions covered the same Ubiquiti Radar topics
  • Charting & Reporting, customization
  • Search, Dynamic recordsets, Sharing
  • Ease-of-use (including Pivot tables)
  • Alerts (EWS, Early warning systems)
  • Forecasting (and also related topics)

  • Hands-on Tutorial (in particular for
    addressing NTFs) with the attendees
Wednesday 30 March 2022
(with all times shown US Eastern)
8:00am to 10:00am (US Eastern)
Morning Sessions
(with early morning continental breakfast, and networking & coffee break)

Welcome & Admin items, Introducing Data-driven Vehicle Services
Team Ubiquiti

Externalized Data Services (how & what may be outsourced & offshored)
Jason Payne (Founder & CIO, JP Strategy & Intelligence)

Warranty, Quality and Technician Retention (the Dealers' perspectives)
Jack McClure (Principal, Dealer Technical Services LLC)

Addressing NTF Cases using Data Analytics (the Suppliers' perspective)
Jossey Bertollini (Lead Product Engineer, Magna Seating)

10-min Mid-morning Coffee Break
10:15am to 12:00pm (US Eastern)

Taming the CarBeast
Team Ubiquiti

Automotive Warranty Trends (with emphasis on EVs & Connected Vehicles)
Eric Arnum (Editor, Warranty Week)

Legal Aspects regarding Automotive Data (update on the evolving laws)
Jennifer Dukarski and Claudia Rast (Shareholders, Butzel Long PC)

1-hour Lunch
1:00pm to 2:45pm (US Eastern)

Hands-on Tutorial (to address NTFs)
Team Ubiquiti

Resolving NTFs with Ideas from High-Tech Sector (avoiding re-invention)
Stephan Rubel (Managing Director, AWM Warranty Mgmt GmbH)

Cutting-edge Automotive Research (latest vehicle research from Academia)
Bogdan Epureanu (Univ Michigan Professor, and Director, US Army Automotive Research Ctr)

10-min Mid-afternoon Energizer Break
3:00pm to 4:45pm (US Eastern)

Warranty, Quality, and Cost Recovery (panel discussion, OEs & Suppliers)
Jennifer Jones (Global Lifetime Warranty Mgr, Ford Motor)
Dave Sakata (VP Product Warranty and Lean Product Engineering, Freudenberg-NOK)
moderated by Michael Hirt (Principal, MA Hirt)

Extended Warranty and Vehicle Service Contracts (improved processing)
Phil Hojnacki and Scot Eisenfelder (Senior Mgmt, Easycare Apco)

Vote of Thanks and Wrap up
Team Ubiquiti

After Party!
Location: 811 West Square Lake Road, Troy, Michigan 48098
At the MSU Management Education Center:
(All times shown US Eastern)

8am to 12noon, Tuesday 29 March 2022
(remote-access for overseas)
1pm to 5pm, Tuesday 29 March 2022
(in-person for local attendees)
8am – 5pm, Wednesday 30 March 2022

(As usual, breaks and refreshments were provided by Ubiquiti)
Questions on the event?  Topic proposals? 
Please email  We value your input!