Data-Driven Vehicle Services
Spring 2022 Ubiquiti Information Exchange |
Tuesday 29 March 2022 (half-day) and Wednesday 30 March 2022 (full-day) in southeast Michigan
– By Invitation Only –
As always, there was no cost to attend for our invited participants.
|
NEW! Hands on use (via remote-access) Ubiquiti Radar software to perform guided data analytics to address NTF issues. In particular, we used real data (appropriately obfuscated) to identify system-level interactions, in contrast to component-level issues, as arise in several real-life case studies. The case studies are among those included in the upcoming revision of the AIAG-OESA CQI-14 document ("Automotive Warranty Management: A Guideline for Industry Best Practices").
Highlights:
- External speakers described & discussed issues that pertain to data-driven techniques for the automotive sector
- Team Ubiquiti presentations on data-driven software technologies for vehicle maintenance and repair services
- Hands on software tutorial to address real cases (in CQI-14) of No Trouble Found issues using data analytics
- Panel discussion, with OE and Supplier representation, on current issues in Warranty, Quality, Cost Recovery
|
Tuesday 29 March 2022
(with all times shown US Eastern)
|
-
Half-day detailed recaps on Ubiquiti analytics software (with mid-session breaks)
-
1st session: 8am to 12noon (remote-access for overseas)
-
2nd session: 1pm to 5pm (in-person for local attendees)
Both sessions covered the same Ubiquiti Radar topics
-
Charting & Reporting, customization
-
Search, Dynamic recordsets, Sharing
-
Ease-of-use (including Pivot tables)
-
Alerts (EWS, Early warning systems)
-
Forecasting (and also related topics)
-
Hands-on Tutorial (in particular for
addressing NTFs) with the attendees
|
|
Wednesday 30 March 2022
(with all times shown US Eastern)
|
8:00am to 10:00am (US Eastern)
Morning Sessions
(with early morning continental breakfast, and networking & coffee break)
|
|
Welcome & Admin items, Introducing Data-driven Vehicle Services
Team Ubiquiti
|
|
Externalized Data Services (how & what may be outsourced & offshored)
Jason Payne (Founder & CIO, JP Strategy & Intelligence)
Warranty, Quality and Technician Retention (the Dealers' perspectives)
Jack McClure (Principal, Dealer Technical Services LLC)
Addressing NTF Cases using Data Analytics (the Suppliers' perspective)
Jossey Bertollini (Lead Product Engineer, Magna Seating)
|
|
10-min Mid-morning Coffee Break |
|
10:15am to 12:00pm (US Eastern)
|
|
Taming the CarBeast
Team Ubiquiti
|
|
Automotive Warranty Trends (with emphasis on EVs & Connected Vehicles)
Eric Arnum (Editor, Warranty Week)
Legal Aspects regarding Automotive Data (update on the evolving laws)
Jennifer Dukarski and Claudia Rast (Shareholders, Butzel Long PC)
|
|
|
1:00pm to 2:45pm (US Eastern)
|
|
Hands-on Tutorial (to address NTFs)
Team Ubiquiti
|
|
Resolving NTFs with Ideas from High-Tech Sector (avoiding re-invention)
Stephan Rubel (Managing Director, AWM Warranty Mgmt GmbH)
Cutting-edge Automotive Research (latest vehicle research from Academia)
Bogdan Epureanu (Univ Michigan Professor, and Director, US Army Automotive Research Ctr)
|
|
10-min Mid-afternoon Energizer Break |
|
3:00pm to 4:45pm (US Eastern)
|
|
Warranty, Quality, and Cost Recovery (panel discussion, OEs & Suppliers)
with
Jennifer Jones (Global Lifetime Warranty Mgr, Ford Motor)
Dave Sakata (VP Product Warranty and Lean Product Engineering, Freudenberg-NOK)
moderated by Michael Hirt (Principal, MA Hirt)
Extended Warranty and Vehicle Service Contracts (improved processing)
Phil Hojnacki and Scot Eisenfelder (Senior Mgmt, Easycare Apco)
|
|
Vote of Thanks and Wrap up
Team Ubiquiti
|
|
(All times shown US Eastern)
Half-days:
8am to 12noon, Tuesday 29 March 2022
(remote-access for overseas)
OR
1pm to 5pm, Tuesday 29 March 2022
(in-person for local attendees)
AND
Full-day:
8am – 5pm, Wednesday 30 March 2022
(As usual, breaks and refreshments were provided by Ubiquiti) |
Questions on the event? Topic proposals?
|
|
|
|
|
